Mike Zukowski | Stripe Developers | Page 1

sharp sedgeBOT Sep 28, 2022, 11:51 AM

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exotic canyon Sep 28, 2022, 11:52 AM

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👋 happy to help

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if you look at this page https://stripe.com/docs/payments/pix

Given that Pix is a new payment method, there are requirements that an account must have before having access to Pix. Businesses in good standing will typically be eligible to enable Pix after processing on Stripe for a minimum of 60 days.

You can check your eligibility in your Dashboard by reviewing Pix availability.

Pix payments

Learn how to accept payments with Pix, a Brazilian instant payment method.

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Maybe your Connect Account is still not yet eligible

grim tundra Sep 28, 2022, 11:54 AM

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Tbh I don't understand. We've enabled the payment method on the merchant, the custom account has been fully activated and is active for some time.

exotic canyon Sep 28, 2022, 11:54 AM

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could you please share your account id and the account id of your Custom Account?

grim tundra Sep 28, 2022, 11:55 AM

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Account id: acct_1AkVuvK9VJmOHrDz
Custom account id: acct_1K98TT2cgW9NiMGa

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We've even updated the capability manually via the API for this connected account and it returns this capability in response as if it's enabled

exotic canyon Sep 28, 2022, 11:56 AM

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let me double check for you

grim tundra Sep 28, 2022, 11:56 AM

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Sure

exotic canyon Sep 28, 2022, 12:02 PM

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it seems that the Custom Account has Pix enabled for them

grim tundra Sep 28, 2022, 12:03 PM

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Hm it seems it wasn't working, but it wasn't me testing so I'm not 100% sure if that's right.

Anyway, why the Pix is nowhere to be seen in Stripe's UI?

exotic canyon Sep 28, 2022, 12:03 PM

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where are you checking?

grim tundra Sep 28, 2022, 12:03 PM

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In two places: on the "connect" list with capabilities displayed and in the account's details.

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If I press "edit" I can select only from "card payments" and "transfers"

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exotic canyon Sep 28, 2022, 12:06 PM

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there is no capabilities needed for Pix

grim tundra Sep 28, 2022, 12:07 PM

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Why's the "pix_payments" on the list of the capabilities then?

exotic canyon Sep 28, 2022, 12:07 PM

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yeah scratch that, but I wasn't able to find the capability in the docs
https://stripe.com/docs/api/accounts/update#update_account-capabilities

Stripe API reference – Update an account – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

grim tundra Sep 28, 2022, 12:08 PM

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It's there

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Expand "payment methods"

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Account type: custom

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exotic canyon Sep 28, 2022, 12:09 PM

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I'm talking about account capabilities

grim tundra Sep 28, 2022, 12:10 PM

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Me too?

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We already went through this procedure when we were enabling Blik payments for our customers in Poland

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When we enabled blik_payments for the merchant, the capability appeared inside the "capabilities" form of our custom accounts. It's also visible on the list and in the account's details.

With pix we've enabled the payment method yet it's nowhere to be found.

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The list also mentions "No, connected accounts must activate the capability in their dashboard settings page"

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It's hard to activate something what it's not there.

exotic canyon Sep 28, 2022, 12:17 PM

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sorry I'm still looking into this, it's really absurd, you're right, it's no where to be found

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I strongly suggest contacting support via https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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they might be able to help you out, they are better equipped to handle those niche use-cases

grim tundra Sep 28, 2022, 12:18 PM

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I'll do that. Thank you.

#Mike Zukowski