#elleschu
1 messages · Page 1 of 1 (latest)
👋 Hi there, Happy to help!
Can you share please the customerId ?
Hi there , yep => cus_H0Qu2nKfx2Xeei
thanks for sharing, give me couple of minutes while I investigate
It look like that customer has two subscriptions:
This one is active:
https://dashboard.stripe.com/subscriptions/sub_1LPqt5L9NSQkHZNxJpYCe2rf
And this one is overdue (canceled)
https://dashboard.stripe.com/subscriptions/sub_1Ll8WAL9NSQkHZNxZPSAUxBm
The customer is trying to update which one ?
@sacred prism Hey, taking over here
It's because the active subscription (sub_1LPqt5L9NSQkHZNxJpYCe2rf) is using collection_method: 'send_invoice' which the portal does not support: https://stripe.com/docs/customer-management/get-started#limitations