elleschu | Stripe Developers | Page 1

ripe swanBOT Sep 28, 2022, 9:33 AM

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warped mural Sep 28, 2022, 9:34 AM

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👋 Hi there, Happy to help!
Can you share please the customerId ?

sacred prism Sep 28, 2022, 9:35 AM

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Hi there , yep => cus_H0Qu2nKfx2Xeei

warped mural Sep 28, 2022, 9:44 AM

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thanks for sharing, give me couple of minutes while I investigate

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It look like that customer has two subscriptions:
This one is active:
https://dashboard.stripe.com/subscriptions/sub_1LPqt5L9NSQkHZNxJpYCe2rf
And this one is overdue (canceled)
https://dashboard.stripe.com/subscriptions/sub_1Ll8WAL9NSQkHZNxZPSAUxBm
The customer is trying to update which one ?

sacred prism Sep 28, 2022, 9:51 AM

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this customer is trying to update the active one

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last stratus Sep 28, 2022, 10:30 AM

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@sacred prism Hey, taking over here

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It's because the active subscription (sub_1LPqt5L9NSQkHZNxJpYCe2rf) is using collection_method: 'send_invoice' which the portal does not support: https://stripe.com/docs/customer-management/get-started#limitations

Set up the customer portal

#elleschu