#ZanUser
atomic geyser
dim hinge
hi! usually it's the platform. It doesn't depend on the type of account, it depends on the type of Charge https://stripe.com/docs/connect/charges#types
with Custom accounts you generally do Destination charges, where the platform has liability
carmine kite
I already have live transactions going in from today, if i share payment id would you able to confirm ?
We have done few transactions and can see amount accumulated as collected fees
if i share payment id would you able to tell what type of charge it is
dim hinge
sure
carmine kite
pi_3Lmv5V4IlGGPnC5Q1fxFcd03
Collected fee id for this transaction is
fee_1Lmv5Y4IlGGPnC5QsTxE5k3u
dim hinge
That one is a Direct Charge. https://stripe.com/docs/connect/direct-charges#flow-of-funds-with-fees
note that it's highly discouraged to use Direct Charges with Custom connect accounts. For example, if the customer wants a refund, or opens a dispute, the liability for that is on the connected account, who does not have any kind of Stripe dashboard to respond to it. You as the platform have to provide an interface and means by which you call our API to issue refunds and respond to disputes in this case.
carmine kite
Ok
We happy to do that
so will 0.25 % + 0.25 cents charged to us
or Customer connect account holder for Direct charges
dim hinge
well what happens is what's in the diagram at the link I posted
the connected account's balance increases by (the amount of the charge - your fee - our fee)
carmine kite
that diagram does not have any info of 0.25% processing fees
dim hinge
it does
that's what the 0.59 Stripe fee is
unless you're talking about a different fee?
carmine kite
i am talking about different fee
dim hinge
like there are Connect-specific fees like a fee per active account and per payout and stuff
that's all charged to you as the platform, as a monthly adjustment to your platform balance, not as part of payment processing
carmine kite
I am talking about 0.25% +0.25 cents processing fees and not stripe fees
dim hinge
do you have a link to the specific fee you're talking about just so I'm clear?
dim hinge
yep, as far as I know the way that fee works is once a month we sum up payouts across your connected accounts for the period, calculate the fee, and issue an adjustment to your platform balance. You can then get reports from your dashboard and places to break it down
carmine kite
ok
dim hinge
it's unrelated to charges or Direct/Destination or anything during the actual payment
carmine kite
so my question is my clients or custom connect holder do not have to bare those charges
if its platform who need to bare those charges then i'll make provision of that
but need to validate that custom connect holder won't be charged so can update policy correctly
Thanks for your patience
Sorry Karl but can you please validate this query so we can update from our end
dim hinge
sorry, what was the question exactly?
I told you how the fees work to best of my knowledge(as a developer support person for whom this is not really my area) , you can ask https://support.stripe.com/?contact=true for a definitive answer, but the fees definitely accrue to the platform here.