#Bruna Pinto
misty lagoon
mental blade
Hi there 👋 that depends on how you configure the Customer Portal. You can set it to allow your customers to schedule the cancellation of their Subscription(s) at the end of the current billing period. If a customer does so, then they have until the end of the billing period to reverse that cancellation to allow their Subscription to continue.
If you instead set the portal to instantly cancel a Subscription, then that Subscription cannot be resumed and a new one would need to be started.
astral swallow
I'll give you an example to make it clearer. If a customer bought a one-year subscription, but after 3 months an unforeseen event happened or he is going to travel and he wants to suspend the subscription for a period of 2 months and then pay again, is this possible?
mental blade
There is also an option to allow the pausing of Subscriptions, you can view all of the configuration options for the Customer Portal in your dashboard:
https://dashboard.stripe.com/test/settings/billing/portal