martin-dev | Stripe Developers | Page 1

bronze vigilBOT Sep 27, 2022, 1:06 PM

#

violet plover Sep 27, 2022, 1:07 PM

#

Hi there 👋 I don't think I've seen that error before, but it sounds like the currency that you created the order in is not supported by any of the types of payment methods that are enabled for the account. Could you share the request ID (req_XXX) of the request that returned this error?

dull wadi Sep 27, 2022, 1:18 PM

#

The request ID seems to be req_PCaL9KgjX7tFHB

violet plover Sep 27, 2022, 1:21 PM

#

Thank you, pulling that up.

#

I'm still not entirely certain what's going on yet, but I'm thinking it might be related to a minimum charge amount rather than payment method availability. I see that the amount for the Order that you're working with is 10 and that it's currency is in usd. Are you trying to process a 10 cent order ($0.10) or a 10 dollar order ($10)?

#

If the latter, then you'll want to set the amount to 1000 as our amount fields accept values representing the smallest unit for the currency. So when working in usd the amount fields represent the amount in cents.

Our minimum charge amount for usd is $0.50, so currently the amount on that Order falls under that requirement.

dull wadi Sep 27, 2022, 1:42 PM

#

Okay, thanks for looking into this. Yeah, it's not us who places these orders, so it's possible that someone managing the connected account incorrectly set something to 10 rather than 1000.

Considering that I only have access to the platform account, is there anywhere I can get more information about this specific order? The dashboard does not seem to give me access to a connected account's orders.

violet plover Sep 27, 2022, 1:44 PM

#

Within the dashboard, if you:

Go to the Connect tab
Find the related account in the list of Connected Accounts
Click on that account
in the ... meanu near the top right of the page, do you see the option to View Dashboard as [ACCT_NAME]?

dull wadi Sep 27, 2022, 1:51 PM

#

Okay, yeah, thanks, I am viewing their dashboard.

But on the left-hand navigation menu I don't see a link to their "Orders". And if I directly enter https://dashboard.stripe.com/[ACCOUNT_DI]/orders it takes me to an empty page that says "You don't have any live orders."

violet plover Sep 27, 2022, 1:53 PM

#

Hm, it's possible the Dashboard hasn't been updated to handle this scenario yet as the Orders functionality is still in beta.

dull wadi Sep 27, 2022, 1:57 PM

#

Hmm, because I'm just trying to get some more information about this order (e.g., who placed it, etc...). I guess I could directly call the GET /v1/orders/:id endpoint.

Do you know of an easier way?

violet plover Sep 27, 2022, 1:59 PM

#

Retrieving it via the API would be my recommendation, but I don't know if you'll get much insight into who created it from that as the Order was created by your platform.

dull wadi Sep 27, 2022, 2:06 PM

#

Oh, yeah, I meant like the associated customer.

In any case, I think that this is enough information for us to properly triage the issue. Thanks so much for your help!

violet plover Sep 27, 2022, 2:09 PM

#

Ah, apologies for the misunderstanding. Yeah, you should be able to see that when retrieving the Order.

#martin-dev