#jaymuk

1 messages · Page 1 of 1 (latest)

cerulean impBOT
foggy radish
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Hi there!

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This should be visible from the "events and logs" section of a given PaymentIntent.

cinder temple
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I can see the event itself (in that section)

foggy radish
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You should see a line that reads like "A request to create a refund..."

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Then, on the right panel, there should be a link to "View log detail"

cinder temple
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hmm I don't see that. I just see that 'the refund has been completed'

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no log of a request to refund

foggy radish
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Do you have a PaymentIntent ID I can look at?

cinder temple
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sure - could I message it to you privately?

foggy radish
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If you'd rather share the event ID, that would be helpful too

cinder temple
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here it is: evt_3LkSqeKDqp0EtkRg0X2LrlSh

foggy radish
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Perfect, thanks!

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Here's where to find this information: from the charge.refunded page in the Dashboard, you'll see a Date and Source section at the top

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In this case, Source is Dashboard, and Dashboard is a link to the specific Dashboard request

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If you click on Dashboard, you'll see the email address of the team member who was logged in and triggered the action that caused the refund. Let me know if this helps!

cinder temple
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this is it! Thank you

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really appreciate you guys' work