#Tony Thomas
hard thorn
frozen swift
hi! sounds like just a decline. You can reach out to https://support.stripe.com/?contact=true with the specific details of the payment if you can't figure out what might have happened.
golden plinth
I can direct the customer there, then. Thanks
velvet dragon
it's preferable that you contact the support obo your customer, or ask your customer to contact their issuing bank to follow up on the decline from their end
frozen swift
yeah, we will not talk to your end-customer