rossw14 | Stripe Developers | Page 1

raw lichenBOT Sep 23, 2022, 10:54 AM

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magic fulcrum Sep 23, 2022, 10:55 AM

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Sounds like that Payment Intent doesn't exist! Except it does, I just checked

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So maybe you're making API requests with the keys of the wrong account

potent finch Sep 23, 2022, 10:55 AM

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hm

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okay, let me try and re enter the API keys and try it again, maybe a copy issue?

magic fulcrum Sep 23, 2022, 10:56 AM

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Could be!

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That Payment Intent belongs to this account: acct_1IKKYnEfz3YuaNvv

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If that helps

potent finch Sep 23, 2022, 10:58 AM

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where can i see if that matches?

magic fulcrum Sep 23, 2022, 11:00 AM

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In the Dashboard: https://dashboard.stripe.com/settings/account

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

potent finch Sep 23, 2022, 11:00 AM

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ah

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the id is different

magic fulcrum Sep 23, 2022, 11:01 AM

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Explains it then, you must be using the wrong keys

potent finch Sep 23, 2022, 11:02 AM

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thats weird, the api keys are correct

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even after entering they are the right ones

magic fulcrum Sep 23, 2022, 11:04 AM

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Right, but you just said you were signed into the Dashboard under a different account ID, no?

potent finch Sep 23, 2022, 11:06 AM

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yes, but the dashboard i'm signed into is the one I want to use

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so copied over the API keys to the prestashop back end and it is still failing with the same error

magic fulcrum Sep 23, 2022, 11:06 AM

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Yes, because that pi_xxx is on a different account

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You can't access objects like that Payment Intent on other accounts

potent finch Sep 23, 2022, 11:07 AM

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ah, this prestashop account used to be linked to another stripe payment account before

magic fulcrum Sep 23, 2022, 11:07 AM

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Probably explains it!

potent finch Sep 23, 2022, 11:07 AM

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so since it was taken over, i have re connected it to my new account, but I don think it is saving properly then

magic fulcrum Sep 23, 2022, 11:08 AM

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No, that's not the issue. The issue is that Payment Intent you shared with me pi_3Ll93HEfz3YuaNvv03bIIkB0 was created and exists on a different Stripe account

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You can only read/mutate it with the keys of the account that owns it

potent finch Sep 23, 2022, 11:09 AM

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okay, so how do i disconnect from that account?

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i'm using the prestashop module

magic fulcrum Sep 23, 2022, 11:09 AM

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The Payment Intent? You can't

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It's like you selling your house/car and then still expecting to be able to access it after the sale

potent finch Sep 23, 2022, 11:10 AM

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ok, so what would I need to do now then with the new account and the prestashop site?

magic fulcrum Sep 23, 2022, 11:10 AM

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What do you mean?

potent finch Sep 23, 2022, 11:11 AM

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so that old account we don't use anymore, its for an old company, I have taken over the site and want to add stripe as a payment method

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so went to add it and old credentials were there already, so removed them and connected the new account to it.

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but then get this error when trying to submit a payment

magic fulcrum Sep 23, 2022, 11:14 AM

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Well you need to create a new Payment Intent, you can't 'submit' that one now you've changed API keys

potent finch Sep 23, 2022, 11:15 AM

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hm okay, but that payment intent is being sent from the stripe module

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so does that mean i need to uninstall and re install the module so it creates new intents?

magic fulcrum Sep 23, 2022, 11:18 AM

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I don't know I'm afraid. I don't know how Prestashop works

potent finch Sep 23, 2022, 11:18 AM

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thats okay, you have been a great help anyway!

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I will have a look now, if i'm still stuck i might come back

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thanks!

magic fulcrum Sep 23, 2022, 11:19 AM

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np!

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I'd recommend speaking to them

#rossw14