Gabriel | Stripe Developers | Page 1

urban nimbusBOT Sep 22, 2022, 8:08 PM

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thin smelt Sep 22, 2022, 8:09 PM

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Hi 👋

So the user is not prompted for any tax info when logging into their dashboard?

chilly mountain Sep 22, 2022, 8:10 PM

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They had mentioned that they didnt know they could log in

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And it seems like them not having those documents is causing me issues with id verification on our dashboard?

thin smelt Sep 22, 2022, 8:15 PM

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That is odd. Have you tried creating an Account Link? This should generate an interface that collects all requirements listed in the requirements property of the Account record.

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https://stripe.com/docs/api/account_links/create

Stripe API reference – Create an account link – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

chilly mountain Sep 22, 2022, 8:24 PM

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I haven't I will try that

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Thank you

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But it looks like those are for onboarding?

thin smelt Sep 22, 2022, 8:27 PM

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That's the original intent but if you reuse them it will create a portal that will try to collect any additional required information

chilly mountain Sep 22, 2022, 8:27 PM

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Okay, thanks

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Let me try that out

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I'm getting this when listing the account

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thin smelt Sep 22, 2022, 8:34 PM

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Okay so it seems that the only thing you need from them is their tax ID.

chilly mountain Sep 22, 2022, 8:38 PM

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When I generate an account link using the stripe cli it puts it into test mode

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Is this because its from the CLI?

thin smelt Sep 22, 2022, 8:41 PM

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The CLI is configured to use your test API keys by default

chilly mountain Sep 22, 2022, 8:46 PM

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Hmm

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Can I change the phone number associated with the account?

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I was able to access the link

thin smelt Sep 22, 2022, 8:47 PM

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These are standard accounts. The platform cannot change very much

chilly mountain Sep 22, 2022, 8:47 PM

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Its an Express account

thin smelt Sep 22, 2022, 8:48 PM

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Via oauth? That is definitely not recommended

chilly mountain Sep 22, 2022, 8:48 PM

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How come?

thin smelt Sep 22, 2022, 8:49 PM

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We recommend creating Accounts and Account Links to ensure all the necessary data is collected.
https://stripe.com/docs/connect/express-accounts

Using Connect with Express accounts

Express enables your platform to manage payout schedules, customize the flow of funds, and control branding. Stripe will handle onboarding, account management, and identity verification for your platform.

chilly mountain Sep 22, 2022, 8:50 PM

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I mean okay

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But is there a way I can change the phone number associated with the account?

thin smelt Sep 22, 2022, 8:52 PM

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I think that is only possible for Custom accounts: https://stripe.com/docs/api/accounts/update#update_account-individual

Stripe API reference – Update an account – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

chilly mountain Sep 22, 2022, 8:55 PM

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Seems like it..

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darn

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Is this what is causing this?

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Seems to be the only thing I can think of

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We've tried verifying a number of time

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and the link there sends us to connect documentation

north pawn Sep 22, 2022, 8:57 PM

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Hi, stepping in as snufkin has to step away. Please give me a some time to catch up

chilly mountain Sep 22, 2022, 8:57 PM

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Sure, no worries

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For more info

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My account:

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The connected account:

north pawn Sep 22, 2022, 9:03 PM

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So the ultimate ask is that you're trying to update the phone number of a connected account?

chilly mountain Sep 22, 2022, 9:03 PM

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Well, I'm just trying to verify the account

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I have their tax id

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Thus I need to get into their dashboard

north pawn Sep 22, 2022, 9:07 PM

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From the screenshot, it appears that you'd need to complete Identify Verification. When this 'Complete Identify Verification' is clicked, does it not show next steps?

chilly mountain Sep 22, 2022, 9:10 PM

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Yes

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But it is continually declined

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and it doesnt show in requirements for my account

north pawn Sep 22, 2022, 9:13 PM

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I see, as for next step, I'd recommend reaching out to https://support.stripe.com/contact and they will be able to help further on why the identification document is declined.

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Depending on if the account was created as an individual vs. business etc. the required documents vary. Here is some guidelines, https://stripe.com/docs/acceptable-verification-documents. However, as far as provided documentations being declined, our Support team will be able to better assist.

chilly mountain Sep 22, 2022, 9:17 PM

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Okay, but can you say that this is not connected to the connect account missing information?

north pawn Sep 22, 2022, 9:30 PM

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Can you reword this ask please?

chilly mountain Sep 22, 2022, 9:35 PM

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Sure

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I am wondering if the pending information on the connected account (missing tax id) is causing that banner to appear in my dashboard

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I have submitted all required verification documents, and my account object from the API has no pending requirements

north pawn Sep 22, 2022, 9:36 PM

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From the above Screenshot response, that connected account is missing a company.tax_id.

chilly mountain Sep 22, 2022, 9:36 PM

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Correct

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Would that cause the banner to show on my dashboard

north pawn Sep 22, 2022, 9:42 PM

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I'm unsure, it could be related but again Support will be able to help with the Dashboard piece. From the API, it appears that the tax.id is eventually due.

#Gabriel