TomV

[coarse viper]

Hi 👋 did you create a webhook endpoint in testmode to listen for non-livemode events? Webhook Endpoints only listen for events associated with the mode in which they were created (there is a small caveat for Connect scenarios, but we can ignore that if you're not using Connect).

[azure shadow]

hey

we are using connect

what is the caveat for Connect?

[coarse viper]

When using Connect webhooks (webhook endpoints listening for events from your Connected accounts), where the events are sent will depend on how the Connected account is connected to your platform.

There are three possible scenarios:

1. The Connected account (CA) is connected to your Platform only in testmode:
   In this scenario, events triggered in testmode from the CA will be sent to your Platform's testmode Connect webhook endpoint(s).

2. The CA is connected to your Platform only in livemode:
   In this scenario, both live and testmode events from the CA will be sent to your Platform's livemode Connect webhook endpoint(s).

3. The CA is connected to your Platform in both live and testmode:
   This scenario combines the behavior of the above two.
   All testmode events from your CA will be sent to your Platform's testmode Connect webhook endpoints and
   all live and testmode events from your CA will be sent to your Platform's livemode Connect webhook endpoint.