unknown-user | Stripe Developers | Page 1

eternal graniteBOT Sep 21, 2022, 5:12 PM

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dire spear Sep 21, 2022, 5:12 PM

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I can supply invoice ids if that would be interesting.

silk gyro Sep 21, 2022, 5:12 PM

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Hi there

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Yep that would be helpful

dire spear Sep 21, 2022, 5:13 PM

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silk gyro Sep 21, 2022, 5:14 PM

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Thanks, let me take a look

dire spear Sep 21, 2022, 5:16 PM

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hrm, looking around it looks like it may have happened again for
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scarlet night Sep 21, 2022, 5:16 PM

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Hi there 👋 taking over for @silk gyro

Give me a few minutes to get caught up.

dire spear Sep 21, 2022, 5:19 PM

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This looks like the refund for the second set
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scarlet night Sep 21, 2022, 5:23 PM

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How long have these been happening? Was it just today?

dire spear Sep 21, 2022, 5:24 PM

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I think we've got three reports of it, and all within our sandbox while doing some QA testing. I believe that all were within a fairly short timeframe.

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I don't know of a mechanism within our codebase that would trigger the refunds that seem to have happened - which is what led me to be suspicious that perhaps some Stripe queue somewhere had a hiccup and corrected itself.

scarlet night Sep 21, 2022, 5:28 PM

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It looks like there was an glitch that caused the Invoice Payment Page to not load properly earlier today from 0706 - 1708 UTC, so I believe it was that as the times fit

dire spear Sep 21, 2022, 5:29 PM

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Ok, that's good news. So I'm going to close this out for the time being as being a Stripe glitch. Does that sounds correct to you?

scarlet night Sep 21, 2022, 5:32 PM

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I would say go ahead and close it out as a Stripe-side error in this case

dire spear Sep 21, 2022, 5:33 PM

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Thanks for your help this morning. I really appreciate it.
I'm also impressed that refunds were issued. That's fantastic.

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💯

#unknown-user