Emanuel Unge | Stripe Developers | Page 1

rocky boughBOT Sep 21, 2022, 4:15 PM

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random badger Sep 21, 2022, 4:15 PM

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Hey there

crude sun Sep 21, 2022, 4:15 PM

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Hi

random badger Sep 21, 2022, 4:15 PM

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Can you provide the customer ID that isn't seeing the update button?

crude sun Sep 21, 2022, 4:15 PM

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1 min

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cus_MLKCNLKrZhgxky

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is there a way for me as a developer to see the customer portal from his PoV?

random badger Sep 21, 2022, 4:17 PM

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Yes you can create a portal session for that Customer and go to the portal link

crude sun Sep 21, 2022, 4:17 PM

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can I do that via the interface? or do I need to call the api

random badger Sep 21, 2022, 4:18 PM

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Ah are you using the no-code portal?

crude sun Sep 21, 2022, 4:18 PM

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im using firebase integration

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I mean no worries if I can't, I can figure it out

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But can you see what's wrong with this customer?

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I'm assuming he is not lying 🙂

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When I visit the portal I see both buttons cancel and update

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(With my account)

random badger Sep 21, 2022, 4:21 PM

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Still looking

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Give me a min

crude sun Sep 21, 2022, 4:22 PM

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Ok, thanks a lot

random badger Sep 21, 2022, 4:24 PM

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Yeah if you wanted to test as that customer you would need to use the API, as the no-code portal requires having access the email address associated with the Customer

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But I'm looking to see why it might not show up for that Customer based on their Subscription

crude sun Sep 21, 2022, 4:27 PM

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Ok, thanks 🙂 they want to upgrade

random badger Sep 21, 2022, 4:29 PM

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Ah okay I believe I see the issue

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Looks like they are on a USD Subscription

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But the Products you have added for upgrade/downgrade are all Euro Products

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Customers can't switch currencies

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So you need to add USD products here: https://dashboard.stripe.com/settings/billing/portal

crude sun Sep 21, 2022, 4:31 PM

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oh I see

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I need to add them all then?

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perr price

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not just product

random badger Sep 21, 2022, 4:32 PM

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Yes you would need to add USD Prices for any that you want to offer

crude sun Sep 21, 2022, 4:35 PM

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I see!

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I can't seem to add them all, one is missing

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USD 1$ / mo

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added the rest

random badger Sep 21, 2022, 4:35 PM

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Well you might need to create that Price in order to be able to add it

crude sun Sep 21, 2022, 4:35 PM

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the price exists

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it's not in the list for some rerason

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all others 6 per currency worked, and 5/6 for USd

random badger Sep 21, 2022, 4:39 PM

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Hmmm

crude sun Sep 21, 2022, 4:40 PM

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not sure if related

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but when I use the price ID for USD 1/mo

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i get this, in the dropdown

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nvm!

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i copied the wrong id

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when I hard pasted the id into the dropdown it worked

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so we are good!
looks like a small bug in the platform

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thanks for your help !

#Emanuel Unge