#Shana
violet plover
toxic spear
Can you send me the specific error message that they are seeing here?
boreal adder
In this scenario, we are able to create a checkout session but are unaware that within the session Stripe is returning 500 errors when the customer clicks on pay.
{ "error": { "message": "An unknown error occurred", "type": "api_error" } }
toxic spear
Do you happen to have the ID of the checkout session?
Is this happening for all Checkout Sessions or just this customer as far as you know?
boreal adder
All checkout sessions, it's related to the paypal integration and we have been put into contact with the right team
Any paypal payment is currently failing for all our customers
It started around 5:39am CET but we only realized at 4pm it was happening due to a drop in revenue
So I am trying to figure out how we could have been alerted of this
Considering the checkout session payment link is not hosted by us but by Stripe
It was POST /v1/payment_pages/... endpoint that has been returning 500 errors
toxic spear
Thanks for the info. Let me check in to something and get back to you.
boreal adder
Thank you very much
snow shoal
Hi there. Taking over for Pompey. Give me a moment to catch up here
Hi so I looked into this, and this is an open incident. The team is working on this
But unfortunately there's not a great way to catch these errors since, as you mentioned, it's a Stripe-hosted page. 500 errors don't generate a specific event that let's you know they're occurring
We do discuss more about 500s here: https://stripe.com/docs/error-low-level#server-errors
boreal adder
Is there a status page or something or a link to the open incident?
toxic spear
We have this page and also send out updates on our Twitter and Atom feeds. I actually don't see this one there at the moment, not immediately sure why. https://status.stripe.com/