TomV | Stripe Developers | Page 1

slow gorgeBOT Sep 21, 2022, 1:29 PM

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regal trout Sep 21, 2022, 1:35 PM

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Hello 👋
Give me a moment to take a look

regal trout Sep 21, 2022, 1:59 PM

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Apologies for the delay here.
I'm not finding much about this. Asking a colleague to see if they know.

terse vessel Sep 21, 2022, 2:01 PM

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ok please

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we spent hours in the docs and couldn't find more info

fading jungle Sep 21, 2022, 2:02 PM

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Hello, looking in to this. What payment method are you working with here? ACH?

terse vessel Sep 21, 2022, 2:04 PM

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SEPA and BACS right now

fading jungle Sep 21, 2022, 2:08 PM

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Have you seen this doc for BACS? It sounds like you would want to send out emails on setup_intent.succeeded for confirmation of signup related emails
https://stripe.com/docs/payments/bacs-debit/email-customization#confirmation-of-signup

terse vessel Sep 21, 2022, 2:11 PM

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it states The Confirmation of signup email must be sent as soon as you have collected payment details from your customer. Send this email when you receive the checkout.session.completed event for a payment method of type bacs_debit.

fading jungle Sep 21, 2022, 2:11 PM

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Gotcha, yes you can also do that event if you are using Checkout

terse vessel Sep 21, 2022, 2:11 PM

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we're not using checkout

fading jungle Sep 21, 2022, 2:13 PM

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Then you can use setup_intent.succeeded, that would be when the mandate is created here. That section also says:

The Confirmation of signup email must be sent as soon as you have collected payment details from your customer. Send this email when you confirm a SetupIntent with a payment method of type bacs_debit.

terse vessel Sep 21, 2022, 2:13 PM

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ok for Sepa?

fading jungle Sep 21, 2022, 2:27 PM

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Still looking, not seeing equivalent emails mentioned in our docs though so I am less sure. Do you have a doc you've been looking at that mentions what emails to send here?

#TomV