chromie

[royal pumice]

Hi there, it is faster to reach out to Support and they can clarify for your country setup. But in general I think we are 2ish percent

How do you see you are having 8.4%? Any example Payment Intent Id?

[slate flax]

this was for a $10 transaction

how do i reach out to support?

[hybrid juniper]

:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

[royal pumice]

That's Payout. Do you have a specific Payment? Look at the Payments tab on your Dashboard

[royal pumice]

Okie, let's click on the "i" icon

or hover it

[slate flax]

it says the same thing

[royal pumice]

Okie, can you give me that Payment Id? pi_xxx

it's safe to share here

[slate flax]

pm_1LkM4hGZ0KVdPeXHO7nhYwkH

[royal pumice]

That's a Payment Method Id

do you have the pi_xxx ID?

[slate flax]

ohh hold on let me see

pi_3LkM4iGZ0KVdPeXH3U1ponFS

[royal pumice]

Ok so it's https://stripe.com/en-sg/pricing

3.4% + $0.50

So this is 0.5 + 0.34 = 0.84

[slate flax]

ahhhh icic

is there any way i can reduce this to less than 2.5%?

[royal pumice]

Maybe talking with Support 🙂 Sorry I am a developer and wouldn't know

[slate flax]

okie

thank you!

does support also have a discord channel?

[royal pumice]

No they will have Chat and email based. You can first try to chat with them

[slate flax]

okie thank you