#NewtReyes

1 messages · Page 1 of 1 (latest)

summer dockBOT
cerulean laurel
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Hi, apologies for the wait (the server is very busy). Do you have a request ID for that?

Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

iron spear
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@cerulean laurel @rancid cargo Here's an example: req_jcUTdFmRM1vnsZ

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Sorry for the delay

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personal stuff got me in a different direction for a while

rancid cargo
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Hmmm.... 🤔

iron spear
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🙂

rancid cargo
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Okay so it's not a Connect issue. Same merchant on the request as owns the Bank Account

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How was the Bank Account created?

iron spear
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A migration

rancid cargo
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A migration
From what, to what? What Stripe APIs were used?

iron spear
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It was a migration that was managed by stripe

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From an external payment processor to stripe

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I can get you the migration request id

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migreq_1LG8MODfcmTYbu9YCpRqX62u

rancid cargo
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Ah... hmmmmm...

iron spear
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The plot thickens

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🙂

rancid cargo
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Yeah, ACH Direct Debit works via Payment Methods APIs but not Bank Accounts AFAIK.

iron spear
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I tried

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Didn't work either

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:/

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Also, most of the bank accounts can be retrieved as pms

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Why is it that this one can't be?

rancid cargo
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But not this one?

iron spear
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Not this one

rancid cargo
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Do you have an example of one that works?

iron spear
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I do

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But I am on my phone now

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Give me 10 mins

iron spear
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Here's the example: req_Y8GlRCvcGxqWLz

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Sorry for the delay

rancid cargo
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Well this should have jumped out at me sooner. The Bank Account object from the first (failing) request has one suspicious property: deleted: true

iron spear
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LOL

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Can you see who deleted it?

rancid cargo
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Unfortunately there are no modifying requests associated with this record. Just that it was created 7 days ago. Without more insight into previous records I would say it came in to Stripe that way.

iron spear
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It was migrated as deleted?

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How could that be?

rancid cargo
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As I said, I don't have much information beyond the current state of the record. Sorry 🙁

iron spear
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Mmmm... Sorry to insist but I just want to understand. As far as you can see, this record was created as deleted as there are no modifying requests?

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Am I getting that right?

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So the hard facts are that the record is deleted and there are no modifying requests. Correct?

rancid cargo
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All I can attest to is the current state of ba_1Lha02DfcmTYbu9YNaTIEm8N because that is all the information I have.

iron spear
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Oh, ok. You can't see if it has been modified since its creation?

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I am asking because it is an uncommon situation. It was migrated last week and we haven't deleted it.

steel ridge
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👋 I'm hopping in since snufkin has to head out

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give me a minute to catch up

iron spear
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Sounds good

steel ridge
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which I think factors into why you're seeing this behavior - let me do some more digging

iron spear
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Interesting

steel ridge
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Yup, I can reproduce on my end with a Bank Account (ba_xxx) object attached to a customer. After it's been detached I can no longer retrieve it. I don't see the same behavior with PMs, but let me also try with Sources and Cards

iron spear
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Awesome, @steel ridge

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Thank you for your thorough investigation

steel ridge
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Yup, I see the same thing happening with Cards, so I think this is a weird quirk involving Sources (including Cards + Bank Accounts) that can be used as Payment Methods

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I believe this is expected behavior (albeit a bit odd)