Jouher-payment-error | Stripe Developers | Page 1

storm thorn Sep 20, 2022, 3:46 PM

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Hello! Can you give me some more details? Where are they seeing this error?

shrewd hornet Sep 20, 2022, 3:48 PM

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The error same as I shared

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I can share the transaction details

storm thorn Sep 20, 2022, 3:49 PM

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Yeah if you have the Payment Intent ID that would be helpful

shrewd hornet Sep 20, 2022, 3:50 PM

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https://dashboard.stripe.com/payments/pi_3LjqBOSHmkuZscQn1MkrrIQM

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This is failed payment transcation

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https://dashboard.stripe.com/payment-links/plink_1LaM3qSHmkuZscQnMplmII8D

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This is payment link

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https://buy.stripe.com/cN2dTQ3EW4Ca7qU14a

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Any update?

storm thorn Sep 20, 2022, 4:05 PM

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Yeah, this looks like a cross-border issue that can sometimes happen with India accounts - I'd suggest writing into support (https://support.stripe.com/contact) and ask them to take a close look at your account settings/configuration to make sure everything is correct

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