jainnikesh | Stripe Developers | Page 1

sharp bronzeBOT Sep 20, 2022, 12:21 PM

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reef bloom Sep 20, 2022, 12:21 PM

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Hi there!

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I'm not sure what is "hsa card", but you can see the list of supported cards brands here: https://stripe.com/docs/payments/cards/supported-card-brands

proud nimbus Sep 20, 2022, 12:23 PM

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https://support.stripe.com/questions/process-health-savings-account-(hsa)-or-flexible-spending-account-(fsa)-cards

Process Health Savings Account (HSA) or Flexible Spending Account (...

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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when i asked stripe team

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the said

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already activated

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so can you please check on my account

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acct_19zH57FRSoISGwgO

reef bloom Sep 20, 2022, 12:26 PM

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Thanks, having a look. Also can you share where you saw the error message "card not supported"?

proud nimbus Sep 20, 2022, 12:28 PM

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when

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connected account trying payment

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using HSA card

reef bloom Sep 20, 2022, 12:29 PM

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From our end it looks like it's activated yes. But note that in the link you shared we mention:

Enabling an account to accept HSA or FSA payments does not guarantee a card will not be declined. Card issuers are still at liberty to authorize or decline any payment as they would with any other type of credit card.

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Can you share the PaymentIntent id (pi_xxx)?

proud nimbus Sep 20, 2022, 12:30 PM

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actually we do not have that one

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because front end sdk reject this

reef bloom Sep 20, 2022, 12:31 PM

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What do you mean? How do you collect payment information?

proud nimbus Sep 20, 2022, 12:31 PM

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we have angular front end app

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where we are using npm

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reef bloom Sep 20, 2022, 12:33 PM

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So you should have created a PaymentIntent on the backend, can you share its ID?

proud nimbus Sep 20, 2022, 12:53 PM

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no no

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we do not have payment intent or logs

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we just know that client said that

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there is error coming when they try to pay using card HSA

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and i think there must be HSA disable in our account

reef bloom Sep 20, 2022, 12:56 PM

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It's going be difficult for me to help without more information.
What I see is the account acct_19zH57FRSoISGwgO is enabled for HSA. But since you are using Connect, things might work differently. That's why I would need a specific PaymentIntent that you created to better understand the issue.

proud nimbus Sep 20, 2022, 12:57 PM

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wait

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can we get test card HSA?

deep rapids Sep 20, 2022, 1:37 PM

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Hi there 👋 apologies for the delay, I'm jumping in as my teammate needed to step away. Please bear with me a moment while I catch up on the context here.

proud nimbus Sep 20, 2022, 1:49 PM

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ok

deep rapids Sep 20, 2022, 1:50 PM

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Can you share the Account ID of the Connected account that is running into this problem?

proud nimbus Sep 20, 2022, 2:05 PM

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acct_19zH57FRSoISGwgO

deep rapids Sep 20, 2022, 2:08 PM

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Thank you. I see that is the same account ID that was shared before, so I'd like to confirm, is this your Platform's account ID or is it the ID of the Connected account that is having troubles?

proud nimbus Sep 20, 2022, 2:19 PM

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yes

deep rapids Sep 20, 2022, 2:19 PM

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Which one?

echo kite Sep 20, 2022, 2:31 PM

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Hi there
Stepping in as toby needs to step away soon

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I would suggest you reach out to our support about that as they'd be able to help you with why this isn't supported on the connected account with more context

https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

#jainnikesh