Emmanuel G. | Stripe Developers | Page 1

woeful hawkBOT Sep 20, 2022, 2:10 AM

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soft relic Sep 20, 2022, 2:11 AM

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hello! you can take a look at this guide : https://stripe.com/docs/currencies#minimum-and-maximum-charge-amounts. Make sure that the correct country is set on the bottom left of the screen

sharp magnet Sep 20, 2022, 2:11 AM

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To give some context, a user is trying to make a 50.00 cny purchase and they are getting invalid amount for 50 cny when trying to use credit card.

soft relic Sep 20, 2022, 2:12 AM

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can you share the PaymentIntent id?

sharp magnet Sep 20, 2022, 2:18 AM

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pi_3LjvcE2hlCbvP0Wg1FV9rPoX

soft relic Sep 20, 2022, 2:31 AM

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hmmm, from what i can see, the decline with invalid amount is from the bank, so you may want to ask the customer to reach out to their bank to ask why it was declined with that error message

sharp pier Sep 20, 2022, 2:32 AM

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They did reach out and the bank said they never received a request

soft relic Sep 20, 2022, 2:36 AM

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maybe try reaching out to Stripe Support to see if they have any additional insights or reference numbers which they can provide to help locate this transaction

#Emmanuel G.