#Dan_Lardi

1 messages · Page 1 of 1 (latest)

fathom pantherBOT
eager jetty
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Hello! Have they spoken to someone/the bank that has issued the card? Typically, with these kinds of failures we're just relaying whatever failure we get from the bank (which is out of our control) so it's best for them to contact someone that can look into the specifics of their card

tidal jungle
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Yes

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They've been communicating with Apple

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Apple confirmed it's not insufficient funds, it's "other"... high volume of fraud or "merchant server site invalid"

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That's what the customer just emailed

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That's strange

eager jetty
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I can take a quick look, but you may have to talk to support if it needs a deeper look at your account - do you have the Payment Intent ID?

tidal jungle
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yes

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one second

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pm_0LjrM1jmlXO1Ayunm3KfvDdA

eager jetty
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Yeah it's as I mentioned - all we see on our end is the decline from the card issuer saying it was because of insufficient funds. They need to get more details from Apple and ask them for next steps about how to make this charge work

tidal jungle
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Thanks for confirming Karbi

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They also claimed this, "Citizen's Bank declined it as well and there was enough money there."

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@eager jetty

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ID
pm_0LjrIFjmlXO1AyunRPiX4evj

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Is it possible to check this one?

eager jetty
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I see that one declined for a different reason, but it was still declined by the card issuer

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If you're worried that something in your account may be incorrect, I'd recommend just checking in with support (https://support.stripe.com/contact) as well

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

tidal jungle
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Thank you for taking the time in helping me, though. I appreciate this a lot. @eager jetty