#bjinwright
rugged shore
acoustic quarry
Hello! This depends on how your integration works. Are you using destination charges or direct charges?
acoustic quarry
When using destination charges with Express accounts the platform account is responsible for disputes. The money for a dispute will be taken from the platform account's balance, and if the dispute is won the money goes to the platform. More info here: https://stripe.com/docs/disputes/connect
solemn narwhal
and then we are responsible for getting the money back to the client (our connected account) correct?
acoustic quarry
The money was never taken from them.
solemn narwhal
So we need to try to take the money from them after the dispute closes and is not in our favor?
acoustic quarry
For example, let's say there's a $10 payment where $8 goes to the Express account. Later, that charge is disputed, which takes the $10 out of the platform balance. The Express account is not involved at that point.
Yes. You can create a Transfer Reversal to get the money from the Express account if needed: https://stripe.com/docs/api/transfer_reversals/create
solemn narwhal
Can we do that as soon as the dispute is initiated?
Do you have a best practice guide you can point me too?
acoustic quarry
We have a guide here which explains how disputes work (although it's not specific to Connect): https://stripe.com/docs/disputes/how-disputes-work
Beyond that it's really up to you how you want to handle them, based on your business requirements.