joel.cf | Stripe Developers | Page 1

simple rivetBOT Sep 19, 2022, 1:40 PM

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limpid coral Sep 19, 2022, 1:41 PM

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Hello, unfortunately this isn't possible at the moment API-wise as far as I am aware. I am checking now to see if this is possible with an internal tool, in which case you can write in to our support team

covert kraken Sep 19, 2022, 1:41 PM

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That would be amazing

limpid coral Sep 19, 2022, 1:46 PM

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Unfortunately it looks like that doesn't exist. I was thinking of a different internal tool here unfortunately. You would need to create new Express Accounts for these users and have them fill out their information again as that new account

covert kraken Sep 19, 2022, 1:48 PM

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Hmm, will be a challenge to convince customers to do that. Do you know if there are plans to have a tool (internal or API) or if there's a way to at least have accounts partially migrated instead of doing everything again?

limpid coral Sep 19, 2022, 1:52 PM

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You can pre-fill information when making the call to create the new accounts. That should prevent the info from needing to be re-collected I think https://stripe.com/docs/api/accounts/create

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Though if I remember correctly, the user will need to go through the flow to at least click accept.

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Testing this now...

covert kraken Sep 19, 2022, 1:54 PM

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Thanks! Our biggest struggle ist actually the know your customer verification as customers often have troubles collecting all the documents within their organization. I guess those things cannot be migrated as they are not even accessible in the stripe dashboard after uploading?

limpid coral Sep 19, 2022, 2:07 PM

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That isn't possible through the API at least. I have a feeling that we could help you with that though I'm not finding much to confirm or deny that

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If you reach out to our support team they should be able to advise on whether we have anything to help you avoid having to recollect that info. https://support.stripe.com/?contact=true

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