#Catiliane Santos
gentle jacinth
toxic moss
Hi. What can I help you with?
exotic basalt
I generated my first ticket on Stripe
I would like to know if it is normal to wait 1 hour
toxic moss
An email ticket?
exotic basalt
After this period, the customer automatically receives
toxic moss
Those you should hear back within 24 hrs
Not sure I understand. Are you referring to a support ticket? support.stripe.com
exotic basalt
No
toxic moss
What ticket are you referring to?
exotic basalt
the customer's invoice, does he receive it in 1 hour?
toxic moss
Oh yeah. Invoices are automatically finalized 1 hour after creation. That's normal
exotic basalt
thanks
toxic moss
No problem. Here's the relevant docs: https://stripe.com/docs/invoicing/integration/automatic-advancement-collection
toxic moss
What's the question exactly?
exotic basalt
Client cannot make or pay the invoice
The client is from Paraguay and has no CPF or CNPJ
Is there another way to register or invoice?
toxic moss
You can accept a different payment method for them
What payment method are they trying to use?
elder barn
👋 stepping in for my colleague and catching up on your question. do you have the invoice ID for this invoice? It should look like "in_..."
exotic basalt
Nº FBFC9229-0001
elder barn
Ah, the ID will look a little different but that's okay
I think the problem is that the Boleto payment method is intended to be used by Brazilian merchants to charge customers in Brazil
exotic basalt
And how do I charge international clients?
I don't want a credit card
It is possible
elder barn
This will depend on your Stripe account's country and customer country. I recommend looking at the payment methods listed here: https://stripe.com/docs/payments/payment-methods/overview
elder barn
A card payment will need to be used for that combination of account country + customer country