mreilly | Stripe Developers | Page 1

signal flickerBOT Sep 16, 2022, 3:21 PM

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gloomy sorrel Sep 16, 2022, 3:21 PM

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Are your connected accounts here Custom, Express, or Standard?

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I am looking in to this, not sure how this works, but there is sometimes a difference based on account type.

coral mirage Sep 16, 2022, 3:41 PM

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they are custom accounts

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I'm in test mode as well

gloomy sorrel Sep 16, 2022, 3:45 PM

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Gotcha, I haven't been able to find why the theme wouldn't be passed down like that.

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And just to double check that this isn't a browser caching thing, have you checked the portal across different devices or browsers?

gloomy sorrel Sep 16, 2022, 4:02 PM

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I am seeing the same behavior in my testing. Checking in to if there is a fix for this

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Also quick question, is there a reason you have the Customer objects on your connected accounts vs on the platform itself?

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So it looks like for the Customer Portal, the branding is always determined by what you have on the Custom Account itself. You can set this via the API: https://stripe.com/docs/api/accounts/update?lang=python#update_account-settings-branding

Stripe API reference – Update an account – Python

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

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So basically when you update your branding, you would need to apply that update to the branding of each connected account through the API.

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