bwurtz999 | Stripe Developers | Page 1

coarse agateBOT Sep 15, 2022, 4:45 PM

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strong walrus Sep 15, 2022, 4:46 PM

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Hi there

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Do you see a failed request in your Dashboard associated with that error?

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At what part of the process is the error getting thrown?

stable stone Sep 15, 2022, 4:47 PM

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I'm not sure. This started about 5 or 10 minutes ago

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Roughly a dozen readers went offline all at the same time

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At different locations

strong walrus Sep 15, 2022, 4:47 PM

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Ah okay actually I see we are looking into this internally

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We are working on it

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Sorry for the inconvenience here

stable stone Sep 15, 2022, 4:49 PM

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Any idea when it will be resolved?

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Anything I can do in the mean time?

strong walrus Sep 15, 2022, 4:50 PM

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Nothing you can do, we are working to resolve ASAP

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I can let you know as soon as resolved. Hopefully soon

stable stone Sep 15, 2022, 4:51 PM

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OK thank you. Will you respond in this thread?

strong walrus Sep 15, 2022, 4:51 PM

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Yep I'll tag you here

stable stone Sep 15, 2022, 4:52 PM

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thanks

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@strong walrus I have some more errors to report. I have been using a reader at one of my locations that is now no longer showing up for that location (API or Dashboard)

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tml_EsJgMwM1AYKALv

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Had one reader associated and now shows nothing

strong walrus Sep 15, 2022, 4:59 PM

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Likely related to the same issue

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Think we are having issues with discovery at the moment as well

stable stone Sep 15, 2022, 5:01 PM

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Yeah they've all started disappearing

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I'm down to one remaining

strong walrus Sep 15, 2022, 5:03 PM

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We are working as quickly as we can to resolve

stable stone Sep 15, 2022, 5:04 PM

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Thanks. Just wanted to report the new behavior

strong walrus Sep 15, 2022, 5:10 PM

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Yep appreciate it

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I believe this should be fixed now @stable stone . What are you seeing on your end?

stable stone Sep 15, 2022, 5:44 PM

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Yes!

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We are back up

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Is there anything I can do to prevent this in the future? Was it something about my integration? Or was this affecting other accounts as well?

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@strong walrus

wicked python Sep 15, 2022, 5:46 PM

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Hi, bismarck needed to step away and I'm taking over.

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This was an interval error and as hard as we try not to see this, it can happen...in these cases, we have a resources for error handling: https://stripe.com/docs/error-handling.

stable stone Sep 15, 2022, 5:51 PM

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Got it thanks

#bwurtz999