Shimri | Stripe Developers | Page 1

charred knotBOT Sep 15, 2022, 1:52 PM

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queen crane Sep 15, 2022, 1:53 PM

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Hi 👋 can you share the request ID (req_xxx) for the update request that you made for a Subscription where you saw this behavior?

lime shale Sep 15, 2022, 1:54 PM

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hi, i didnt update the subscription using the API, the user updates his plan by the customer portal.

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queen crane Sep 15, 2022, 2:02 PM

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Gotcha, can you share the ID of the Subscription then?

lime shale Sep 15, 2022, 2:13 PM

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sub_1LiIbILvRCh3IIiBGva0d3aQ

queen crane Sep 15, 2022, 2:19 PM

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Thank you!

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I'm not seeing that the Subscription was updated.

lime shale Sep 15, 2022, 2:28 PM

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can u please check it again?

queen crane Sep 15, 2022, 2:34 PM

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Yup, I see that update now, taking a closer look at those changes.

queen crane Sep 15, 2022, 2:52 PM

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Thank you for your patience, I've not been able to locate a way to preserve that trial period so far.

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Apologies, but I'm not readily finding an approach to accomplish what you're after, but do believe that this is a gap that we could handle better. I'm working on compiling the information from this thread to relay to our engineering teams to consider improving this experience. Thank you for raising this to our attention!

#Shimri