#WEIRDLEMON

1 messages · Page 1 of 1 (latest)

midnight craterBOT
remote gazelle
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Asking this because a lot of our customers debit card payments are now declining

shadow igloo
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Can you send the ID of one of those subscriptions?

remote gazelle
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Sure

shadow igloo
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For overall decline rates, I may have to ask you to reach out to our support to look in to it but I can take a quick look first.

I am not sure what checks we do here, will ask my colleagues. I don't know off the top of my head what would make a card suitable or not here

remote gazelle
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sub_1LZVUXIroE9a6cxWVxakG0uq
sub_1LWDHvIroE9a6cxWpXTYpOTC
sub_1LVqXNIroE9a6cxWaUzNhzIH

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We have all these as subscription products

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Yeah because the failed webhook returns insufficient funds even if the error is something else

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So it's hard to get to the bottom of this

shadow igloo
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Yeah we don't check the funds on the cards so that is always a danger with renewals. The first subscription it looks like the bank declined the payment for another reason though unfortunately I don't have much insight in to this. As far as I can tell you are setting these subscriptions up properly so I don't have an idea of why there might be many declines overall. If you reach out to our support team they should be able to help you here https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

remote gazelle
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So there's no such check if a card is an eligible card. Not from the funds point of view but if that card allows for recurring payments

lilac bronze
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👋 stepping inas Pompey needs to step away

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Yeah as noted there is nothing wrong with your integration... looks like you are using Stripe Checkout to start these Subscriptions.

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Declines happen

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If you do want further decline analysis then our Support team is your best bet

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Otherwise it is important to be able to bring your customer back on-session and collect a new PaymentMethod if necessary

remote gazelle
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Got it! Thanks for the help!
You've got a historic name!