#lucynoodles20
candid merlin
brave crest
Hello, I am not quite sure I understand your question. Are you asking what event your application retried the transfer from?
fathom steppe
Hello I'm asking if you still have record of the response Stripe sent us when we created the transfer
And if you have record of any webhook events that were sent out
brave crest
Gotcha, yes we do
Apologies for the delay
You should still be able to see the API log in your dashboard https://dashboard.stripe.com/logs/req_pw7FAHuEACYr7x
Checking for the event but you should be able to see that too
fathom steppe
Okay, I can see that, but here it says "No Logs" https://dashboard.stripe.com/connect/transfers/tr_2LIeQXPxnTIUcyZy146fE050
And I'm not able to find it by searching the logs either, even with all filters cleared
brave crest
Interesting. I will look again in a bit. A transfer event should have been sent for that
Apologies, the server is pretty busy so it might be a few more minutes.
fathom steppe
No worries. I was able to find it in the logs by searching for the endpoint and filtering for api_error in the response.
brave crest
Nice! Good find. And you are still looking for the event we sent for this? I was just querying for that now
fathom steppe
Could you confirm that the API 500 response was sent at 8:03pm and a transfer created webhook event was sent at 11:57pm for each of these?
https://dashboard.stripe.com/connect/transfers/tr_2LIeQXPxnTIUcyZy146fE050 https://dashboard.stripe.com/logs/req_pw7FAHuEACYr7x
https://dashboard.stripe.com/connect/transfers/tr_2LIeQHPxnTIUcyZy1GN2pxde https://dashboard.stripe.com/logs/req_OXxNB6EapbLsZ1
https://dashboard.stripe.com/connect/transfers/tr_2LIeQAPxnTIUcyZy18hgWmnA https://dashboard.stripe.com/logs/req_2tkL5Ft1jb0j3h
https://dashboard.stripe.com/connect/transfers/tr_2LIeQNPxnTIUcyZy0rYJd7W2 https://dashboard.stripe.com/logs/req_gLRV64le0zeQnS
brave crest
Can confirm the time of the 500 errors came at those times. Looking for the events but they are older than 30 days so that may take a bit
fathom steppe
Hi, thanks for looking into it. So if Stripe returns a 500 error, the request may still succeed eventually, and when it does, it isn't guaranteed to send out a webhook?
round moss
Ideally, no. But a 500 indicates something broke and went wrong. So it is possible that the part of the request that actually generates the transfer does succeed but potentially something like the event generation fails. Impossible to say since it is all unexpected behavior.
Obviously this isn't great when this happens...
When you see a 500 we recommend contacting our Support team (https://support.stripe.com/contact/login) so they can give you full details on what happened and ensure it gets fixed up.
fathom steppe
Okay, thanks... I guess I would have hoped that the request could be handled such that if some part of it fails, it all fails, and any changes that were made are rolled back.
round moss
Yes we usually do clean up on stuff like this. I'm actually surprised this transfer went through