Mayla-subscription | Stripe Developers | Page 1

wispy sealBOT Sep 14, 2022, 2:39 AM

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drowsy berry Sep 14, 2022, 2:39 AM

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Could you share the subscription ID?

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Mayla-subscription

jolly mica Sep 14, 2022, 2:42 AM

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sub_1LUiMMJgVklAvTMGMM807WWc

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sub_1LUiOxJgVklAvTMG8qxCjl15

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sub_1LUiZkJgVklAvTMGY5VdrHAn

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sub_1LUiaFJgVklAvTMGc34u6ybd

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sub_1LUiahJgVklAvTMG7UTh7jMx

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These are the 5 subscriptions, 3 are past due and 2 are active. Thanks 🙂

drowsy berry Sep 14, 2022, 2:46 AM

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let's take sub_1LUiMMJgVklAvTMGMM807WWc as an example, where did you see that the customer was charged 5 times?

jolly mica Sep 14, 2022, 2:47 AM

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He was charged once per subscription. But since there are 5 subscriptions, there were 5 charges

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drowsy berry Sep 14, 2022, 2:48 AM

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I see! Stripe doesn't have 1 customer to 1 subscription restriction. One customer can have multiple subscriptions.

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Your system should have a check that one customer can only create one subscription if that is your requirements

jolly mica Sep 14, 2022, 2:53 AM

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Is there a way to check how he managed to do it from logs? We have that option restricted to our customer portal. I tried to debug it by trying to make multiple subscriptions but I don’t have a way of doing it. If I have an active subscription, I can't make another one. I can only cancel or upgrade.

drowsy berry Sep 14, 2022, 3:29 AM

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Thanks for waiting. After checking, these subscriptions were created via Checkout Session generated by your side:

sub_1LUiMMJgVklAvTMGMM807WWc: https://dashboard.stripe.com/logs/req_jBrx82zCwXjuLC
sub_1LUiOxJgVklAvTMG8qxCjl15: https://dashboard.stripe.com/logs/req_6TDhL01kPQYnXs
sub_1LUiZkJgVklAvTMGY5VdrHAn: https://dashboard.stripe.com/logs/req_H9uJsKjmG4DBp6
sub_1LUiaFJgVklAvTMGc34u6ybd: https://dashboard.stripe.com/logs/req_e8dBRCGOcB5MN9
sub_1LUiahJgVklAvTMG7UTh7jMx: https://dashboard.stripe.com/logs/req_5lRPEnBAAW05IP

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Your system created multiple Checkout Sessions for the subscriptions

#Mayla-subscription