arturs.nikiforovs | Stripe Developers | Page 1

silver gulchBOT Sep 13, 2022, 3:18 PM

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cloud leaf Sep 13, 2022, 3:19 PM

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👋 Can you provide more information about your integration?
What type of connected accounts are these? and what type of charges are you creating? ie. direct charges, destination charges etc

plain jungle Sep 13, 2022, 3:21 PM

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We have many connected accounts

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We use our main account and provide in code:

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transfer_data={
'destination': STRIPE_CONNECTED_ACCOUNT_ID,
}

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Problem: Connect Account customers see disabled Payments section

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When I click from main account this:

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Then Payment section is active:

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If Connected account customer use Stripe then he see this section Disabled

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cloud leaf Sep 13, 2022, 3:27 PM

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It seems like you're using destination charges, in which case the platform creates the charges and is also responsible for handling refunds
https://stripe.com/docs/connect/destination-charges#issuing-refunds

plain jungle Sep 13, 2022, 3:32 PM

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👍

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But why I see payments section and can do refund

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But our connected account clients are not able to see this

#arturs.nikiforovs