special character | Stripe Developers | Page 1

wispy laurelBOT Sep 12, 2022, 6:40 PM

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pale oriole Sep 12, 2022, 6:40 PM

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Hi there

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Yep, if you provide the Invoice or PaymentIntent ID then I can take a look

pseudo lynx Sep 12, 2022, 6:42 PM

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Hi @pale oriole , here is the payment intent: pi_3LUHuHHMtOGkm4dB08Z0Ris7. This payment happened on August 8th, but the subscriber's subscription should have been paid on the 4th.

pale oriole Sep 12, 2022, 6:43 PM

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Thanks, give me a few mins to look (server is a bit busy so jumping around)

pseudo lynx Sep 12, 2022, 6:45 PM

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Yeah no rush! Thanks for taking a look. We saw a spike of these on Aug 8th and are not sure exactly why. Appreciate the help

pale oriole Sep 12, 2022, 6:52 PM

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Okay so that invoice was generated as usual on August 4th. However, it wasn't finalized until August 7th. This is because your webhook handler stopped successfully responding at that time, which we rely on to finalize the invoice. We discuss this in our docs here: https://stripe.com/docs/invoicing/integration/workflow-transitions#finalized

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We wait to finalize for 72 hours (or when we get a successful response from your handler), so that's why you saw a bunch of invoices finalize on the 7th/8th here. And the delayed payments

pseudo lynx Sep 12, 2022, 7:01 PM

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Ahhh I see, thank you

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This answers my Q!

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