#battbot
open ledge
glad tartan
Hello, yes I am trying to think on what might help you here
So is this only happening once a week after the payout or does this still seem to happen often?
severe sentinel
we switched the payout to be weekly payout on Tuesdays
but we still had no funds available on Friday, Saturday, Sunday, and Monday
we only did the Switch starting from Thursday last week
sometimes the balance api returns very small amounts. like on Sunday there was ~ $22 in the balance
glad tartan
Not sure why that might be. Can you send me your account ID (acct_123) so I can look in to this? It will be at the bottom of this page https://dashboard.stripe.com/settings/user
While I am looking, I would recommend reaching out to our support team. They will be able to better look in to what has happened with your balances, so they will be able to find what is happening here if I can't. https://support.stripe.com/?contact=true
severe sentinel
acct_18CvSuJ93KfFVesb
glad tartan
Thank you. Checking in to it
Unfortunately I am not sure why you got that error. As far as I can tell tell your account should be holding on to funds like that. Can't see your actual balance at the time when you got these errors though. If you reach out to our support team they should be able to look in to this properly
glad tartan
severe sentinel
also you can see our current balance right now right?
glad tartan
Or email support@stripe.com
severe sentinel
why is it $0?
glad tartan
From what I can see it shouldn't be $0 but it sounds like I may not be looking at the right place if you are seeing $0
Apologies, I thought I had better tools to look in to this. Support should be properly equipped here
severe sentinel
ok thanks. I'm connect with a support person right now