#Thibaud

1 messages · Page 1 of 1 (latest)

rough willowBOT
glass kindle
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hi there! no, it's not possible, since then your code would be touching the raw card numbers and you'd need to get PCI certification.

solemn sierra
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i suspect that your code is not render correctly (on some part of the world).

more i have (one) customer who call me because the spinner was turning without end and 3ds secure never come.

I want to improve my cart page and my conversion

glass kindle
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not sure what you mean really, we'd need much more detail than that

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if you have a specific problem for a specific customer you should collect details like the report, maybe a video from the user, their IP address, the ID of the Stripe object like pi_xxx PaymentIntent ID and write to our support team

solemn sierra
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i did this part already (wrote to support)

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but, since that, and like i have a lot of cart abandonned. i think it's maybe related to the js system.

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it's why i wonder if i came myself use my own form, who will send the card detail to stripe api and generate a paiement with 3ds (if required by the card bank)

glass kindle
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you can't collect the card details yourself if you're not PCI certified.

solemn sierra
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i understand this part when you wrote it

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if I become pci certificed, i just have to contact you to have the right to do it

floral dome
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Hi! I'm taking over this thread.

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We strongly recommend using Stripe.js to not have to worry about being PCI compliant.

solemn sierra
floral dome
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yes but i can't loose customer or sale because your JS who turn without end and don't propose the 3D secure.
Can you clarify this part? Stripe.js does support 3DS

solemn sierra
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a customer try to buy on my website.

he enter his credit card information, click on the pay button. the spinner start to run. nothing happen.

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customer affraid, search on contact, found the number and call me.

did you took my money, are you robbing me. blablabla.

my associate handle him and ask him what happen.

customer explain he try to pay, and nothing happen.

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my associate explain me the bug, and i create a paiement link to make the customer pay directly on your website

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the customer, on phone said, same problem. nothing happen

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i checked my dashboard on paiement side

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it's wrote that it's an 3Ds fail

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but customer, never have the 3ds popup

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so in my head, problem came from JS (i can have wrong) and i wanted to know if i can avoid it and see if i do more sales

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(what is not possible if i am not pci compliant)

floral dome
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Do you have the PaymentIntent ID (pi_xxx) with this issue?
But there may be sometimes issues, either because of Stripe or the banks. But using Stripe.js should still be better than trying to do that yourself (since there can also be issues, and now you need to be PCI compliant).

solemn sierra
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1st attemp : pi_3LgSUCJigHIRTv191vdxlHHD
2nd attemp : pi_3LgSlKJigHIRTv190fw0O62k
3rd attemp : pi_3LgSx6JigHIRTv190Sj77v2B
4rd attemp (from link paiemnt) : pi_3LgTSYJigHIRTv190ABhbZ9n

floral dome
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Thanks for the info. I would recommend to send that information to Stripe support directly, they will have more time to investigate this. https://support.stripe.com/contact

solemn sierra
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i already did it

dry kayak
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Thanks! Going to close out this thread