Mister_Punk

[opal lily]

Can you share the sample subscription ID (sub_xxx)?

[empty venture]

sub_1LYHv8BR4WV6Mw81GPF8hJGd

Basic Plan = $247

Growth Plan = $497

needs an if in the code to check if there's a scheduled subscription change

then display different text instead of the standard text

am guessing product manager needs to decide what to say on the email in case its a scheduled subscription change and not just a straight forward renewal of the same subscription

because it needs to be clear to the client

Maybe should be showing this:
"your FlowChat subscription for FlowChat - Growth Plan will automatically renew as FlowChat Basic Plan on September 18, 2022"

[opal lily]

Thanks for sharing. This indeed looks like the email content still uses the existing plan. Can I suggest you writing to Stripe Support https://support.stripe.com/contact, so that we can follow up and escalate to the relevant team? It'll be helpful if you can include the Subscription ID and the screenshots you shared.

[empty venture]

already did

support is a bit innefficient

lots of time wasting lol

I ask 1 thing they respond to something else then start asking info that is unrelated

then claim emails from stripe have to have stripe domain name which is incorrect because when a custom domain is set up it will be from stripe but using the custom domain

[past hill]

Hi @empty venture I'm taking over this thread

[empty venture]

anyway i got an email back from support first part is unrelated to what i asked but second part they understood what the problem was and will look into fixing it 🙂

would be useful to have a bug report feature so we dont have to waste tons of time with support chat

[past hill]

You can email your feedback to Stripe support, and they will pass along to the relevant team.