#Zachary - proration

1 messages · Page 1 of 1 (latest)

hallow inlet
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Hi there! My colleague isn't available at the moment. I'm happy to help out. Could you share more context on what's not working?

celest kayak
hallow inlet
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Do you have a subscription ID and/or request ID for your attempt?

celest kayak
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Let me see

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My developer is out at the moment, what hours is this discord server open? I could provide the ID shortly.

hallow inlet
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We're here for another few hours today but mostly out over the weekends

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In any case, this might help. Updating a subscription's proration_behavior is not a value that sticks for all subscription changes going forward. For example, if you want to disable prorations for that subscription going forward, you always have to pass the parameter on every subsequent API Request that changes this subscription.

celest kayak
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I see. Would simply manually removing the prorated invoices be a potential solution to this? We just don't want our users to be charged the prorated rate at all.

gritty cliff
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Hi there 👋 taking over for @hallow inlet as they have to step away.

You cannot remove invoices unfortunately, and voiding the invoice would cause all non-proration charges to be void as well.