nash - hooks.stripe.com error | Stripe Developers | Page 1

chrome hinge Sep 9, 2022, 2:55 PM

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Hello, is this happening after you make a certain call in your javascript code?

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Do you have more info on what this error looks like or where it comes from otherwise?

wary barn Sep 9, 2022, 2:56 PM

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The QA person, got a 3ds dialogue and clicked through it. At the end this popped up.

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Our JS just got to call the call the invoked the 3ds (need to look at code for detail).

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The transaction shows as success on stripe dashboard.

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But this error broke our JS flow, the account never got created on our side.

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Could you look into your internal logs if I give you the transaction id?

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Maybe there's something there? We don't call hooks.stripe.com at all. So seems internal to stripe.

chrome hinge Sep 9, 2022, 3:08 PM

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Do you have the ID of the payment intent associated with this error? (pi_12345)

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Just pasting the image here so I have it for reference when only looking at the thread

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Is that error entirely within the modal that 3DS was in?

wary barn Sep 9, 2022, 3:14 PM

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One sec

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Checking to see if I have the pi id.

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It's taking me a second. Looking still...

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pi_3LewSaJ48AZtLH6B1YPPl1VV

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There you go.

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Is that error entirely within the modal that 3DS was in?

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yup

chrome hinge Sep 9, 2022, 3:34 PM

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Gotcha thank you. Logs on our side look fine, if that issue is entirely within the modal I think this seems like it is client side but it may be within our code.

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Have you only seen it once or have you been able to reproduce this more?

wary barn Sep 9, 2022, 3:36 PM

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Only once. We tried same card again, and it didn't happen. What leads me to believe it may be within your code is because we don't explicitly call hooks.stripe.com in our code. So can't think of anything else.

chrome hinge Sep 9, 2022, 3:38 PM

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Yeah, can you DM me your email so I can grab the ticket? I feel that this may need to be escalated on our side.

wary barn Sep 9, 2022, 3:38 PM

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🙇‍♂️

chrome hinge Sep 9, 2022, 3:38 PM

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Did you happen to take a screenshot of the developer console or anything that might show more error info?

wary barn Sep 9, 2022, 3:38 PM

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😦 nope. It was QA side. I asked them to do so if it happens again.

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discord noob here, can't figure out how to dm 😅

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Do I need to add you as friend first?

chrome hinge Sep 9, 2022, 3:40 PM

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Just sent you one if that helps

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Shouldn't need to. If you click on my name a dialogue should show up that allows you to send one

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Oh also I am guessing they tried clicking "Try again" and that didn't help?

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There is a decent chance that this was a one-off networking issue if the page works otherwise but I will see if there is more we can do here.

#nash - hooks.stripe.com error