#dazed - migration
sullen ingot
Hi there. So what exactly is your current connect flow? Was that account already connected to another platform?
faint maple
so they were connected to a different platform and then we allow them to connect to our platform but keep the subscriptions (they offer pretty much the same product). we just want to use their existing subscriptions but allow the customer to cancel at any time on our website
the other website has an export option that allows us to grab the customer id and we are using that to grab their current subscription
which is great, but we cannot cancel the subscription or change the application fee. this leads me to believe we should be creating new subscriptions with their product/price and cancel their old ones
sullen ingot
Can you share a request ID where you're getting that error?
But yeah this is a restriction we implement: https://stripe.com/docs/connect/subscriptions#restrictions
This is to prevent a platform connecting to an account and then stealing revenue from other platforms through subscription cancellations, etc
faint maple
req_XbnL361RQhiD9e
sullen ingot
Got it thanks. So yeah unfortunately this just isn't possible. I discussed this with a teammate and the restrictions on managing another platform's created subscriptions are put in place to prevent fraudulent practices