bwurtz999-google-pay | Stripe Developers | Page 1

soft cloud Sep 7, 2022, 5:21 PM

#

Did they provide screenshots of this behavior? That is indeed bizarre

rocky radish Sep 7, 2022, 5:21 PM

#

I observed it first-hand

#

Forgot to get a request ID though...

#

I watched the customer check their account balance. They had plenty of funds to cover the purchase

soft cloud Sep 7, 2022, 5:23 PM

#

When in the process did it ask for this? Was it asking for a tap via NFC? Or did it literally say "insert or swipe card"?

rocky radish Sep 7, 2022, 5:25 PM

#

The items were added to the cart. Then the reader was triggered to accept a card by clicking a button in our POS system (working in production currently - no other issues - JS SDK). When the customer went to tap their 'card' using Google pay, that's when the error message came up

#

Happened three times in a row

soft cloud Sep 7, 2022, 5:28 PM

#

Can you confirm if the requests ever made it to Stripe? In other words, can you check to see if there were any failed confirmations/payments before it asked for them to swipe the card?

I agree, that is an odd error that probably shouldn't be surfacing, but I want to make sure I understand where in the flow it's breaking down.

rocky radish Sep 7, 2022, 5:29 PM

#

I was looking at the logs when this was happening and I didn't see any failed requests. I have seen similar errors when people try and swipe a card that has a chip. It looks the same as that. And the timing is the same as well

soft cloud Sep 7, 2022, 5:30 PM

#

Which terminal reader and SDK are you using for your POS system?

rocky radish Sep 7, 2022, 5:31 PM

#

Verifone P400

#

Google pay worked from my phone. And I haven't had any issues with dozens of Apple pay transactions

#

JS sdk

soft cloud Sep 7, 2022, 5:40 PM

#

What version of the JS SDK?

rocky radish Sep 7, 2022, 5:42 PM

#

#

https://js.stripe.com/terminal/v1/

soft cloud Sep 7, 2022, 5:46 PM

#

Alright, thanks for working with me on all that. I'll file a bug report to see if the product team can repro on their end.

rocky radish Sep 7, 2022, 5:47 PM

#

Thank you. Is there a way I can follow up about this later on?

soft cloud Sep 7, 2022, 5:50 PM

#

Yeah, if you create a support thread via email and mention this thread (e.g. copy/paste a link to it in your message) then I can grab it and follow up with you when there is a meaningful update

#

Just let me know when you do that so I can go grab it

rocky radish Sep 7, 2022, 5:52 PM

#

Will do. How do I mention this thread?

soft cloud Sep 7, 2022, 5:52 PM

#

You can just mention my Discord handle. Just make sure you spell it exactly like this --> two-shoes

#

Here's the intake form: https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

rocky radish Sep 7, 2022, 5:55 PM

#

Sent

soft cloud Sep 7, 2022, 5:57 PM

#

Awesome, I'll pick it up. Thanks for working with me. I'll reply once/if I get a meaningful update from the product team

#bwurtz999-google-pay