jhampton - customer | Stripe Developers | Page 1

leaden trout Sep 7, 2022, 12:35 PM

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Hi there!

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Where exactly do you see this error? Which API are you calling? Do you have a request ID to share?

left grail Sep 7, 2022, 12:38 PM

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Hi! Thanks so much for the response. Sure, let me grab that information

leaden trout Sep 7, 2022, 12:39 PM

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Please share any relevant object ID or request ID.

left grail Sep 7, 2022, 12:43 PM

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Sure - so far the team has told me the error is coming from this api call stripe.paymentMethods.retrieve. This request is using the node stripe library version 8.112.0

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Here is the request id - 'req_cRy9mrFatrriGu'

leaden trout Sep 7, 2022, 12:49 PM

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Thanks for the info! It looks like there is an incident on our end about this. We are currently investigating.

left grail Sep 7, 2022, 12:49 PM

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ok, thanks

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Is there a status page I could use to keep an eye on things?

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I have some upset customers at the moment

leaden trout Sep 7, 2022, 12:53 PM

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Is there a status page I could use to keep an eye on things?
I recommend contacting Stripe support directly for this, and they will keep you updated: https://support.stripe.com/contact
Make sure to include all relevant information (error messages, object IDs, etc.

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I have some upset customers at the moment
Really sorry about this, we are actively investigating this issue.

#jhampton - customer