weingut-refund | Stripe Developers | Page 1

spice summit Sep 7, 2022, 9:05 AM

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if it's a Connect charge you're probably trying to reverse the transfer as well

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e.g. you did a payment $100 with $90 going to a connected account. You now refund the customer, so -$100 for your platform, and you reverse the transfer to try pull back the $90 to cover the cost, and that part is failing.

What's the ID of the payment you're trying to refund?

spiral pumice Sep 7, 2022, 9:07 AM

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I am uncertain if this is the correct ID. po_1LXxiCKq9AVNjerc3XBLAsko

spice summit Sep 7, 2022, 9:07 AM

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its py_1LWzJ4Kq9AVNjerc5sA25jHg

spiral pumice Sep 7, 2022, 9:08 AM

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Oh yeah, I found it at the top right. Thank you.

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Is there a permanent solution to this? The money shouldnt be a problem for the refunds and I want my costumers to be happy in that regard.

spice summit Sep 7, 2022, 9:10 AM

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but ok this is not a "real" charge.

What happened is, on your platform account last month, you sent a transfer to that account (https://dashboard.stripe.com/logs/req_S3aboPqskP8Pz7 is the API call).

That creates a "payment" on the connected account which is arrival of those funds.

You are now trying to refund that "payment". To be clear, that has zero interaction with the end-customer and is not a refund to them, it's just you trying to refund the transfer back to your platform.

The attempt doesn't work because it's a Standard account, the money is already paid out, and you can't debit a Standard account's balance to be negative.

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you probably want to refund the actual payment from the end-customer, which is ch_3LWzHTLa7HIegKZA0JJVBaUR on your platform account dashboard.

spiral pumice Sep 7, 2022, 9:13 AM

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Basically how it works is, I work with a company called Camigo, they get 2,50 € for each transaction because of our reservation system. I now have no access to the original paymanent and only recieve the payment from Camigo. I now can not charge it back.

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We own a Camper spot, they simply reserve everything trough Camigo.

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I now need a Permanent solution to charge the money back. More money is coming in constantly, that shouldnt be a problem.

spice summit Sep 7, 2022, 9:14 AM

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ok. So you are actually the connected account I see.

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there's nothing you or I can do here, you need to talk to the platform.

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as you say, you have no access to the original payment or any ability to refund the customer. The platform has full responsibility here, that's how they built their Stripe integration, they are liable for if customers want refunds or open card disputes. 100% on them and not something I or you can help with.

spiral pumice Sep 7, 2022, 9:16 AM

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Ok I understand, I will get in contact with Camigo.

#weingut-refund