#ilamathi-Subscription
cedar cypress
Oh ok.. Actually on subscription payment failure case i am planning to send mail to the user to fix that payment issue and continue with the service.. So for that we will send couple of mail in consecutive day if user fails to fix that within that grace period, then we planning to mark that subscription as unpaid.. So how we can achieve this using stripe API?
rustic blaze
You don't need to do it via API, there's a settings for it, one sec
So from this settings, you can set the subscription to be unpaid if all retries fail.
cedar cypress
Ok.. For example i configured this custom rule as shown below,
So how stripe works for this configuration?
it will make only 1 retry or 2 retry then mark the subscription as cancel/unpaid based on my setting
rustic blaze
This is the setting for retry schedule, if you scroll down a bit, you will see settings for subscription status
cedar cypress
yes i got that settings
now i would like to understand how stripe works for this retry rule
retry 1 day after previous attempt in the sense, it will make only one retry after one day of the subscription payment failure...
rustic blaze
Your current setting tells Stripe to retry once and then set the subscription status to whatever you configure in the settings for subscription status
->1st payment failed
-> retry
->2nd payment failed
-> update status
cedar cypress
ok got it...