jurriaan-connect | Stripe Developers | Page 1

dreamy mortar Sep 5, 2022, 2:09 PM

#

don't think it would be expected. What's the account ID acct_xxx of the account with the problem?

alpine quartz Sep 5, 2022, 2:10 PM

#

I will setup a new one for testing purposes

#

acct_1Leg1UQw2xzibtPj

#

It just hangs in the verification required state, when going back to the onboarding via an account_link I see the 'Review and finish up' screen, but no way to really proceed

dreamy mortar Sep 5, 2022, 2:22 PM

#

so the issue with that account is we couldn't verify the person, and thus need a document to be uploaded to attest to their identity, which the requirements hash on the object when retrieved from the API implies

"requirements": {
        "alternatives": [

        ],
        "current_deadline": null,
        "currently_due": [
          "individual.verification.additional_document",
          "individual.verification.document"
        ],
        "disabled_reason": "requirements.past_due",
        "errors": [
          {
            "code": "verification_failed_keyed_identity",
            "reason": "The identity information you entered cannot be verified. Please correct any errors or upload a document that matches the identity fields (e.g., name and date of birth) that you entered.",
            "requirement": "individual.verification.additional_document"
          },
          {
            "code": "verification_failed_keyed_identity",
            "reason": "The identity information you entered cannot be verified. Please correct any errors or upload a document that matches the identity fields (e.g., name and date of birth) that you entered.",
            "requirement": "individual.verification.document"
          }
        ]

That's because you use a real 1992 date of birth and address. For testing with Express, always put in in 1901-01-01 as the DOB and address_full_line, Amsterdam, NL or so on when entering information in the AccountLink as those are the test mode values to simulate successful verification
https://stripe.com/docs/connect/testing#identity-and-address-verification

#

I can't speak to your experience in the onboarding, what I would expect is if you create a new AccountLink and redirect to it, or , create a LoginLink to the Express dashboard and visit that, it should be asking you for a document

alpine quartz Sep 5, 2022, 2:23 PM

#

The interesting thing is that when I remove the phone number from the personal details I do get to the next step where I can submit the required documents when I generate a new account_link

#

(where I can press a button to submit test data)

#

If I do that, the onboarding flow continues properly and the account is fully verified

#

But good to know, I'll update the DOB and see what happens

dreamy mortar Sep 5, 2022, 2:27 PM

#

not really sure about that, there are a lot of complexities internal to the Express product itself that are hard for me to dive into or replicate in the scope of a quick Discord conversation unfortunately

alpine quartz Sep 5, 2022, 2:29 PM

#

I understand! Thanks a lot for taking your time to explain this to me. I see that with the correct DOB / address details the verification happens immediately!

dreamy mortar Sep 5, 2022, 2:31 PM

#

yep, it's unfortunately a bit buried in the documentation that that is what you need to do for testing Express

#jurriaan-connect