tobi - shopify | Stripe Developers | Page 1

heady cape Sep 5, 2022, 10:16 AM

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Hi there!

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Are you using a Stripe plugin on your Shopify store?

spare burrow Sep 5, 2022, 10:17 AM

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we added stripe to shopify-admin > settings > payments

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do you mean that by stripe-plugin?

heady cape Sep 5, 2022, 10:19 AM

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Got it. Then you need to ask your questions to Shopify support directly.

spare burrow Sep 5, 2022, 10:20 AM

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I did so and they directed me to stirpe support and stripe support directed me to developer-discord

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heady cape Sep 5, 2022, 10:21 AM

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Sorry to hear that :/
But unless you are a developper who directly used the Stripe API, then we really can't help. We know nothing about how Shopify uses Stripe.

spare burrow Sep 5, 2022, 10:22 AM

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ok - you can image how anoying this is

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So you also cannot say if it makes sense to delete the integration and to set it up again?

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And what happens with the active users we have using stripe?

heady cape Sep 5, 2022, 10:26 AM

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Yes, that's not a great experience. Sorry we really cannot help, since we know nothing about Shopify here.
I recommend reaching out to the developer who built the Stripe integration you are using.

spare burrow Sep 5, 2022, 10:28 AM

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is there a way to find out wo build that?

amber oar Sep 5, 2022, 10:33 AM

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What exactly do you mean by 'its not working'?

spare burrow Sep 5, 2022, 10:34 AM

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It's not visible for our customers.

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So when they checkout they only have the other options like paypal, twint (something only switzerland uses) and "on account"

amber oar Sep 5, 2022, 10:40 AM

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What is checkout? Shopify?

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Sounds like Stripe isn't correctly configured with whatever system you're using

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What's your Stripe account ID?

spare burrow Sep 5, 2022, 10:44 AM

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ok. But your support said it is set up correctly. I'm not aware of the right words to use here but I try to explain: So checkout means for me the actions you have to take after you added the desired product into your shopping basket. Than you have to give informations to shipping and payment. And when you find payment options stripe is not one of them.

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amber oar Sep 5, 2022, 10:46 AM

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Yes, but you're not using a Stripe UI directly (Checkout, Elements) so I have no context what 'checkout' is and how it should behave

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So who provides that checkout UI to you? Shopify?

spare burrow Sep 5, 2022, 10:46 AM

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Yes

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Sorry I'm note a developer

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*not

amber oar Sep 5, 2022, 10:52 AM

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Then I'm afraid you will need to speak to Shopify. Your Stripe account looks fine (I can see you're processing transactions on that account from other sources), so the issue lies with Shopify

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They build and maintain that integration/plugin, we have no insight into how it works or why it could break

spare burrow Sep 5, 2022, 10:56 AM

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thanks

amber oar Sep 5, 2022, 10:58 AM

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np! sorry we couldn't be of help

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