sai_rez - refund | Stripe Developers | Page 1

weary zephyr Sep 2, 2022, 2:43 PM

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Hello, unfortunately I can't help much with individual refunds. Our support team really is the best team to help track down what happened

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Do you mean that the page isn't showing help options? You can always email support@stripe.com if that page is not working

bold dawn Sep 2, 2022, 2:49 PM

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I've been trying to connect to the chat support however it's stuck on "Please wait while we connect"

weary zephyr Sep 2, 2022, 2:52 PM

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Gotcha. Checking if that site is down in some way

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Our of curiosity, have you tried from multiple browsers or devices?

bold dawn Sep 2, 2022, 3:09 PM

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Yea I've tried on Firefox, still the same thing

weary zephyr Sep 2, 2022, 3:13 PM

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Can you send me a screenshot of your "Please wait" message? I am going to report this internally. I tested the site myself and it is hanging in a different place so I want to report both

bold dawn Sep 2, 2022, 3:14 PM

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It's been like that for a while now

weary zephyr Sep 2, 2022, 3:17 PM

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Just reported, will let you know what I hear back. In the meantime it may be worth trying the call or email options

#sai_rez - refund