#jainnikesh-terminal

1 messages · Page 1 of 1 (latest)

frosty osprey
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👋 happy to help

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could you please share the payment intent id?

wispy crag
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yes

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pi_3LdCpjFRSoISGwgO12hEhsxZ

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and there are many more payment request are uncaptured from last three day s

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is there any issue from stripe side ?

frosty osprey
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taking a look

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as I suspected, when you created the PI you used capture_method: "manual",

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which means that you have to call the PI Capture API to capture the amount

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this is what we call capture later feature

wispy crag
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Running payment on terminal waiting for the card reader to be ready insert card leave in until it says to remove card remove card and then the terminal says approved but the pop up on the screen does not change over to reflect that the receipt was generated.

frosty osprey
wispy crag
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but we didn't changed anything in our code

frosty osprey
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It's not a terminal problem

wispy crag
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it was working since last month

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and sudden this issue started

frosty osprey
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could you please share the code that generates the PaymentIntent?

wispy crag
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yes

frosty osprey
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ok so the idea is that the capturePaymentIntent method wasn't called

wispy crag
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but why

frosty osprey
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where are you calling it?

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I didn't see it in the code you shared

wispy crag
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we are calling it from main api

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Front SDK -> Callback will call our api -> main api will call pay api

frosty osprey
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maybe it didn't reach your API

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you need to log and troubleshoot this from your side

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you could also share the frontend code maybe I could help with that

wispy crag
frosty osprey
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I don't really see where you call the capturePaymentIntent here

wispy crag
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.topromise second line

wispy crag
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anyways

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will debug and check

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thanks