Support-help

[old mist]

Hi there! I would love to help but this channel is for technical questions from developers. I can't help with account specific questions — for that you will need to reach out to our Support team: https://support.stripe.com/contact/login

[shadow forum]

Yes thats great but

they dont reply

there is also no live chat right now

[trim summit]

We have the same issue, they are not replying and we have an issue we need fixed quickly

[shadow forum]

Same

[trim summit]

So frustrating, no phone number and no way to contact except wait for email response.

[old mist]

There should be the ability to request a call via the page

[trim summit]

only if you log in, that is our issue, we can't get into our account

[old mist]

Ah okay. Yeah in that case you will need to work with the Support team over email to get your account recovered. Sorry, I wish I could help but I can't do anything about account-specific issues.

[shadow forum]

there is no option for me to call them

even though i am logged in

[old mist]

Can you share a screenshot of what you see?

On that page

[shadow forum]

Yes

Firstly is says this

[old mist]

That is from your Dashboard

What do you see at https://support.stripe.com/contact/login?

[shadow forum]

All grey

unable to contact

But the main problem is , They have emailed me asking me to Send ID verification. Then when i click on the link it says that they dont need ID verification anymore

but my account is still on hold

[old mist]

In this case the best thing to do is to email Support back on the thread that you have and ask for clarification.

[shadow forum]

alright

im just hoping that they do not close my account