sskarim-Invoice | Stripe Developers | Page 1

sturdy valve Sep 1, 2022, 11:23 AM

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👋 happy to help

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would you mind sharing the invoice id?

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in_xxx

last gorge Sep 1, 2022, 11:24 AM

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wiat plz i'll create one, because i tested many time, and whenever i void in unpaid invoice it add the amount to customer balance

sturdy valve Sep 1, 2022, 11:28 AM

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ok no worries

last gorge Sep 1, 2022, 11:33 AM

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my bad, it's not voiding invoice that add credit to the customer balance, it's subscribing the customer to old plan , like user is subscribed to plan A (100$/year) , he upgrade to plan B (200$/year) but he don't complete payment , so subscribing it to plan b again add credit to him

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to plan A again **

sturdy valve Sep 1, 2022, 11:36 AM

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could you please share a request id? a customer id? a subscription id? anything really so I could take a look?

last gorge Sep 1, 2022, 11:37 AM

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cus_ML7MrreiI1oX0K

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sub_1Ld9LEDXuPWWFhCph2h8BcPb

sturdy valve Sep 1, 2022, 11:37 AM

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thanks I will take a look

last gorge Sep 1, 2022, 11:37 AM

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thanks

arctic cedar Sep 1, 2022, 11:43 AM

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Hi! I'm taking over this thread.

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Give me a few minutes to catchup.

last gorge Sep 1, 2022, 11:45 AM

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last gorge cus_ML7MrreiI1oX0K

this customer is subscribed to many subs, i'll create a new one and try to reproduce the behavoir

arctic cedar Sep 1, 2022, 11:45 AM

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Thanks, yes that would be helpful.

last gorge Sep 1, 2022, 11:50 AM

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new customer id = cus_MLthkTkD6q6Uta

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with subs id = sub_1LdBtrDXuPWWFhCpTUij0b4O

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for now the customer has an active subs

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now i upgrade his subs

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but don't complete it

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so subscription status is Past due

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in_1LdBwUDXuPWWFhCpLnhEhTHv open invoice

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i void it and subscribe it again to old plan

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now the customer has this amount in his balance

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and he shoudn't because he didn't pay it in the first place ( here you can notice that i set invoice to Uncollectible , but it's the same when i void invoice )

arctic cedar Sep 1, 2022, 12:04 PM

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Thanks! Give me a few minutes to look into this.

last gorge Sep 1, 2022, 12:09 PM

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ok thanks , to make things more simple, how this customer cus_MLthkTkD6q6Uta got 231.93€ in his balance

arctic cedar Sep 1, 2022, 12:16 PM

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Yep understood. Sorry Discord is busy, will have a look now.

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To summarize what I see:

first invoice (in_1LdBtrDXuPWWFhCpFtUzZzxz). the customer was charged 299€ for one year
then you upgrade the subscription (req_CFs2rVtqRXoSxK) which create a new invoice (in_1LdBwUDXuPWWFhCpLnhEhTHv). This is for +499€ (new plan) 299€ (unused time on previous plan). And you mark this invoice as uncollectible
Then you downgrade the subscription (req_t2q7s8cCAKgvXE), which create a new invoice (in_1LdBzLDXuPWWFhCpvnxzsaTH). And this one with the proration the total is negative (-€231)

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My first question is: why are you doing upgrade -> void -> downgrade?

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If it's because the payment failed, then you could use this instead: https://stripe.com/docs/billing/subscriptions/pending-updates
To only do the upgrade if the payment succeeds.

last gorge Sep 1, 2022, 12:25 PM

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i can't use pending updates, since it's not workng for spa debit , bank transfert , and it's the main reason we are migrating to payment element ( client want our cutomer to be able to apy wit bank trasfert )

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arctic cedar Sep 1, 2022, 12:26 PM

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OK. Then I'm not sure how prorations are supposed to work when voiding an invoice. I would recommend to ask Stripe support directly, they will have more time to investigate this issue: https://support.stripe.com/contact

#sskarim-Invoice