#Zelop-Connect-Refunds

1 messages · Page 1 of 1 (latest)

lapis ginkgo
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Hi there

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The two options for refunding an application fee are either to use refund_application_fee = true when you issue the refund. This will refund the app fee proportionally to the amount of the charge refunded. Or, you can manually refund the app fee for your desired amount via a separate application fee refund (https://stripe.com/docs/api/fee_refunds/create). This basically what you noted above.

There is no sort of receipt URL for an app fee refund that you would provide to the Connected Account via Stripe. You would need to create this yourself if you so desired.

candid thistle
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Thanks for the reply@lapis ginkgo! When a customer is refunded via the ApplicationFeeRefund outside of test mode are they sent an email for the refund?

lapis ginkgo
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When you say "customer", you mean your Connected Account user here, correct?

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Just want to be 100% sure we are on the same page

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Usually we refer to the end-customer who is paying for the product as the "customer"

candid thistle
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The end-customer as you mentioned. The issue we have is that we want the end customer to be notified that they have been issued a refund, but only part of the amount will appear on the email receipt (the charge amount, but not partial of the application fee).

lapis ginkgo
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Oh then yes, the end-customer will only ever see the amount refunded to them. They will never see info about the application fee.

candid thistle
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Interesting - so the RefundApplicationFee does not go customer who paid for the amount

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E.g. End-Customer pays $30, $10 of service fee, $20 for the product, we want to refund them $28 ($20 from the connected account, and $8 from the platform account)