#UberC0der

1 messages · Page 1 of 1 (latest)

alpine fern
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Hello! Is there something I can help with?

prisma steeple
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Hey Karbi, they asked us to verify identity, once we've done that now I am seeing this message on my dashboard

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Your account isn’t eligible
Unfortunately, your business isn’t eligible to use Stripe because it doesn't meet our Terms of Service. If you think this may be a mistake, please contact us.

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what is going on?

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we've been using this for 3 months now

alpine fern
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That's something you need to talk to support (https://support.stripe.com/contact) about - we specifically handle technical/developer questions, but the folks at support should be able to help you

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

prisma steeple
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under what?

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got an email says we unauthorize charge... we dont have any charges towards any customers that's unauthorized

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in fact we have email/chat chain with everyone we've spoken to

alpine fern
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Ah, so does that mean you've already been talking to support?

prisma steeple
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for other stuff

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that's already closed

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this is really really urgent...

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" Our systems recently identified charges that appear to be unauthorized by the customer, meaning that the owner of the card or bank account did not consent to these payments. This means that we can no longer accept payments for sitemana.com.

Refunds on card payments will be issued in 5 business days, although they may take longer to appear on the cardholder’s statement. Please refer to your Dashboard for a list of the charges to be refunded. If there are insufficient funds on your account to cover any refunds, these refunds will not be processed and any outstanding funds will remain on your account."

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we dont have any unauthorized charges.... we have chat logs with every customer

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this is really ridiclous, so any complains I file will shut down entire stripe account for my vendors?

alpine fern
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I'm sorry I can't help more - but really you need to be talking to support. We can't handle account-specific requests like this

prisma steeple
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how do i talk to support?

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there is no options to call me

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they are literally shutting down our account and I can't even reach anybody...

alpine fern
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If you're logged in to your accuont you should see a popup where you can select a topic and then continue talking to support from there

Screen_Shot_2022-08-31_at_11.14.52_AM.png
prisma steeple
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"

Thanks for contacting Stripe!

This is just a quick note to let you know we’ve received your message and will respond as soon as we can. In the meantime, feel free to check out our support site where you’ll find a variety of articles which may help answer your question.

— The Stripe team

"

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dude.... account is being frozne..... this isn't helping

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we need someone on the phone to get to bottom of this

alpine fern
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There are multiple ways to talk to support depending on the topic/region you're in - your best option is to really get communication started with them and go from there

prisma steeple
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the phone/chat option isn't available

alpine fern
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So then you'll have to use one of the other options

prisma steeple
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the only option is email :/