#gp92 - TapToPay
formal gulch
Hello, do you have a doc that you are following for this? I am not immediately familiar with TapToPay but am looking in to it
formal gulch
Thank you for the doc, looking in to this and will get back to you
Is there any error message associated with the exception?
Like can you try catching it and printing it out the message if you ave not already?
tall hedge
I can see this exception in the logs
W/TapAndPay: error in step 13 [CONTEXT service_id=79 ]
TapAndPayApiException: # cpxw@972f8928
I can't insert a catch as this is outside of my app and is now in the Google Pay app
formal gulch
Hey I still haven't found much on this unfortunately. Reaching out to my colleagues for help and will get back to you with what we can find
Can you share your snippet of code that is getting this error?
small oracle
Hello 👋
Taking over for Pompey as they have to step away soon
Can you confirm what location you're testing this flow from?
Also, you've gone through the Request Access portion of the docs already correct?
https://stripe.com/docs/issuing/cards/digital-wallets?platform=Android#request-access
small oracle
I see. I'm assuming that error is thrown by the SDK? Are you seeing anything else in the logcat?
Also, have you had a chance to test this on a different device by any chance?
tall hedge
Yes this is happening in the Google Pay/Wallet app
Here are some more logs
I haven't attempted on a different device yet. I'll have to set one up
small oracle
Yeah I'd try on a difference device, since this is happening in the Google Pay/Wallet app's flow, I don't know if we'd have any visibility in what's going on here.
Also, Can you confirm what location you're testing this flow from?
small oracle
Gotcha. Yeah, I'd try on a different device.
obtuse gazelle
I wonder if this is because the Stripe::Cardholder is under review?
...and/or the card's status is inactive.
small oracle
hmm I haven't tested this integration myself really, so I don't know.
@tall hedge can you check if what @obtuse gazelle suggested is causing the error?
obtuse gazelle
I'm working on the backend for @tall hedge . The Cardholder is under review. It says,
requirements: {"past_due"=>[], "disabled_reason"=>"under_review"}
here is more info about the review process: https://support.stripe.com/questions/issuing-watchlist-reviews#:~:text=Cardholder under review&text=It will indicate what additional,moment to conduct our review
small oracle
ah okay gotcha.
Do you have any other card holders that you can test with?
obtuse gazelle
not at the moment. The doc linked above says the review process could take 24 hours. That card was created on Friday, so I presume we should get an update on the review status soon.
small oracle
Yeah I'd think so too. Our team doesn't know much about review process unfortunately 😦
I would recommend you reach out to our support team so that they can escalate this to the right team